How to delete your SwingRoad account

How to delete your account

1. 1Sign in to SwingRoad with the account you want to delete — the same way you usually sign in (email and password, or Google).
2. 2Open your account area → Settings → Delete Account. On a phone, “Delete Account” is also the last item in the account menu.
3. 3Type the email address of your account to confirm, and press “Delete my account”.

Direct link to the deletion page: /dashboard/delete-account

Just need a break? On the same page you can pause your account instead: your profile disappears from search and the home page, and nothing is deleted.

Deleted immediately

• ✓Your profile and its photos, including private albums. Your nickname is released — another member can choose it
• ✓Your sign-in details and account record, including where you came to us from when you signed up: you can no longer sign in to this account
• ✓Messages and photos you sent — also in the conversations of the people you wrote to, in secret chats and in replies to stories. A conversation that contained only your messages is deleted entirely
• ✓Your stories, including anonymous stories, with their photos
• ✓Likes, super likes and winks you sent, and your favourites
• ✓Your notifications, and notifications about you in other members’ feeds
• ✓Your account, notification, private photo access and conversation settings, and your devices’ push notification subscriptions; search filters and compatibility game answers
• ✓Your photo access requests, your block list and the record of profiles you visited; also our internal copies of your email address and name that we removed from old photo requests, blocks and notifications
• ✓Profile verification data (including the phone number used for it), recommendations you gave and received, your gift delivery address, your shop cart and wishlist, and your seller profile
• ✓Gifts you received — your record of them; the sender’s order stays with the sender

What is kept, and for how long

Messages and likes other members sent you, and their other actions involving your profile

They stay with them — those are their words and actions, and their conversation keeps working. Next to them, your profile is shown as not found. The same goes for their favourites and blocks, records of their visits to your profile, their requests to see your photos, and their settings for access to their photos and for chats with you.

Gifts you sent

The recipient keeps the gift in their list — with your message and, unless the gift was anonymous, your name. The order itself is kept as a payment record.

Messages you sent to our support team

They are not deleted together with the account.

Reports you sent, and reports about your profile

They are not deleted together with the account: they are needed to keep members safe.

The internal archive of secret chats

Copies of secret chat messages are kept in an internal archive to look into complaints and disputes. Members cannot see it. It includes your secret chat messages and the email addresses of both participants.

The record of your consent to the terms of use and the privacy policy

Which version of the document you accepted and when — it is not deleted together with the account.

The record of the deletion itself

Account ID, date, number of deleted records and a note about the confirmation email (language, site, whether it was sent) — without your name, email address or photos.

Payment records, if you ever paid

For the period required by tax law: 7 years in Israel and the Netherlands, 10 years in Germany.

Ads, shop products and orders, event tickets — if you had any

They are tied to payments and orders, so they are not deleted together with the account. This includes the photos of your ads, your advertiser profile, your event organiser application and the ticket-scanner access you gave others for your events.

Backups and technical logs

Backups — up to 30 days after deletion, technical logs — up to 90 days.

Confirmation email

As soon as the deletion is complete, we send the email “Your SwingRoad account has been deleted” to the address of the account, in the language you were using on the site. If something could not be deleted, the page tells you so and no email is sent: press the button again, and contact support if it keeps happening.

Can’t sign in?

Write to us at support@swingroad.co.il from the email address you registered with, or send the contact form with the topic “Delete my account” — we will help.